Legal

1. Eligibility for Returns

You have 7 calendar days to return an item from the date you received it. To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• A receipt or proof of purchase is required.

2. Non-Returnable Items

Certain types of goods are exempt from being returned. These include:

• Perishable goods (such as food, flowers, newspapers, or magazines).
• Intimate or sanitary goods (such as personal care items, swimwear, or underwear).
• Hazardous materials or flammable liquids or gases.
• Downloadable software products and digital goods.
• Gift cards.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to us through live chat or send a mail to orders@shopmaxxi.store within 7 days of receiving the item.
2. Provide Necessary Details: Include your order number, the reason for the return, and any supporting documentation or photos.
3. Wait for Approval: We will review your request and provide instructions for returning the item if the return is approved.
4. Ship the Item: Once approved, ship the item back to the specified address. Ensure that the item is securely packaged to avoid damage during transit.

4. Refund Process

Once we receive and inspect the returned item, the following steps will occur:

1. Inspection Notification: You will be notified about the status of your refund after the item is inspected.
2. Refund Approval or Rejection: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
3. Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items with obvious signs of use, any item not in its original condition, is damaged, or missing parts for reasons not due to our error).

5. Late or Missing Refunds

If you haven’t received a refund yet:

• Check Your Bank Account: First, check your bank account again.
• Contact Your Credit Card Company: It may take some time before your refund is officially posted.
• Contact Your Bank: There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at support@shopmaxxi.com.

6. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Exchanges

Items can only be exchanged if they are defective or damaged. If you need to exchange it for the same item, contact us directly to arrange an exchange.

8. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

9. Contact Information

If you have any questions about our Return and Refund Policy, please contact us:

• Email: support@shopmaxxi.store
• Phone: 08080143040