GENERAL QUESTIONS

ShopMaxxi is a multivendor e-commerce marketplace where you can discover and purchase a wide variety of products from numerous sellers all in one place.

Creating an account is simple. Click on the “Sign Up” button at the top of the page, fill in your details, and you’ll be ready to start shopping in no time.

ORDERING AND PAYMENT

Browse our extensive catalog, add the items you want to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

We accept various payment methods including major credit cards and debit cards via Paystack secured payment gateway.

SHIPPING AND DELIVERY

Once your order is shipped, you’ll receive an email with a tracking number. Use this number on our website to track your package.

Shipping options and costs vary depending on the seller and your location. Details will be provided at checkout.

RETURNS AND REFUNDS

We offer a 7-day return policy. Items must be returned in their original condition and packaging. For more details, visit our Return and Refund Policy.

To request a refund, contact us at orders@shopmaxxi.store. If approved, your refund will be processed to your original method of payment.

ACCOUNT MANAGEMENT

If you’ve forgotten your password, click on the “Lost your password” link on the login page and follow the instructions to reset it.

Log in to your account, go to “Account Settings,” and update your personal information as needed.

SELLER INFORMATION

Interested in selling on ShopMaxxi? Visit our “Become a Seller” page for more information and to sign up.

Our fee structure varies depending on the product category and seller plan. Detailed information can be found on our “Seller Fees” page.

CUSTOMER SUPPORT

If you have any other questions or need assistance, please contact our customer support team at support@shopmaxxi.store or chat us at our live chat available 24/7.

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