At ShopMaxxi, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. This guide provides a detailed explanation of our return policy, ensuring you have all the information you need for a hassle-free return process.
Return Policy Overview:
Eligibility for Returns:
- Products can be returned within 7 days from the date of delivery.
- Items must be in their original condition, unused, and with all original packaging and tags intact.
- Certain items, such as perishable goods, personalized items, and intimate products, are not eligible for returns.
Conditions for Returns:
- The item must not show signs of wear or damage.
- All accessories, manuals, and free gifts included with the purchase must be returned.
- The return should be accompanied by the original receipt or proof of purchase.
Non-Returnable Items:
- Products marked as “Final Sale” or “Non-Returnable.”
- Gift cards and downloadable software products.
- Personal care items and health products for hygiene reasons.
Refund Process:
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Understanding ShopMaxxi’s return policy ensures a smooth return experience. We strive to make the process as simple and straightforward as possible. For any questions or assistance, please visit our Help Center or contact our support team at support@shopmaxxi.store.
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